Privacy Policy

1. Introduction

This privacy notice outlines how we collect and process your personal data when you use our website or services. By providing us with your information, you confirm that you are over 13 years of age.

Kinship House Ltd is the data controller responsible for your personal data (referred to as "we," "us," or "our" in this privacy notice).

Contact Details

Full name of legal entity: Kinship House Ltd

Registered office address: 61 Bridge Street, Kington, HR5 3DJ

Telephone number: 01792 230123

It's crucial that we maintain accurate and up-to-date information about you. Please inform us of any changes to your personal information by emailing

2. Data Collection, Purpose, and Processing Grounds

Personal data refers to any information that can identify an individual. We may process the following categories of personal data:

1. Correspondence Data: This includes any communication you send us through our website, email, text, social media, or other channels. We process this data to communicate with you, provide requested information, and maintain records. Our lawful basis for this processing is our legitimate interest in responding to you and keeping accurate records.

2. Transaction Data: This includes details related to purchases of goods or services, such as your name, address, contact information, and payment details. We process this data to fulfill our contractual obligations and maintain transaction records. Our lawful ground is the performance of a contract with you.

3. Usage Data: This includes information about how you use our website and online services. We process this data to improve our website, ensure its security, and manage our online presence. Our lawful ground is our legitimate interest in effectively administering our website and business.

4. Technical Data: This includes data about your device, IP address, browser type, time zone setting, and other technology-related information. We process this data to analyze website usage, protect our business, and improve our services. Our lawful ground is our legitimate interest in growing our business and refining our marketing strategy.

5. Marketing Data: This includes your preferences for receiving marketing from us and communication preferences. We process this data to deliver relevant content and measure the effectiveness of our marketing efforts. Our lawful ground is either your consent or our legitimate interest in growing our business.

We do not collect any Sensitive Data about you, which includes details about your race, ethnicity, religious beliefs, sexual orientation, political opinions, trade union membership, health information, or genetic data.

If we require your personal data by law or under the terms of a contract and you fail to provide it, we may be unable to perform the contract. We'll notify you if this is the case.

We will only use your personal data for its intended purpose or a reasonably compatible purpose.

We may process your personal data without your knowledge or consent where required or permitted by law. We do not engage in automated decision-making or profiling.

3. Data Collection Methods

We may collect your personal data through:

  • Direct provision (e.g., forms on our website or emails)

  • Automatic collection via cookies and similar technologies

  • Third parties such as analytics providers, advertising networks, search information providers, and technical service providers

4. Marketing Communications

We may send you marketing communications based on your consent or our legitimate interests. For corporate entities, we may send marketing emails without explicit consent, as permitted by regulations. You can opt out of receiving marketing messages at any time by following the opt-out links in our messages or by emailing

5. Sharing Your Personal Data

We may need to share your personal data with:

  • IT and system administration service providers

  • Professional advisers (e.g., lawyers, bankers, auditors)

  • Government bodies, when required to report processing activities

  • Third parties involved in business transfers, sales, or mergers

6. International Transfers

Some of our third-party service providers are based outside the European Economic Area (EEA). When transferring your data outside the EEA, we ensure appropriate safeguards are in place, such as:

  • Transferring to countries approved by the European Commission

  • Using specific contracts approved by the European Commission

  • Transferring to US providers certified by the EU-US Privacy Shield

7. Data Security

We have implemented security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. We limit access to your personal data to employees and partners with a business need-to-know basis.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. For tax purposes, we keep basic customer information for six years after they cease being customers.

9. Your Legal Rights

Under data protection laws, you have rights regarding your personal data, including the right to request access, correction, erasure, restriction, transfer, and objection to processing. To exercise these rights, please email

10. Third-Party Links

Our website may include links to third-party websites. We are not responsible for these websites' privacy practices and encourage you to read their privacy notices.

11. Cookies

You can set your browser to refuse all or some browser cookies. However, disabling cookies may affect the functionality of our website. For more information about the cookies we use, please see our Cookie Policy.